Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 20

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 120

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 120

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 120

Warning: mktime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 120

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 120

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 121

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 121

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 121

Warning: mktime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 121

Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /home4/topzumma/public_html/libraries/classes/stdHtml.php on line 121

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Deprecated: Function split() is deprecated in /home4/topzumma/public_html/libraries/classes/db_functions.php on line 243

Notice: Undefined variable: firstname in /home4/topzumma/public_html/customerservice.php on line 356

Notice: Undefined variable: surname in /home4/topzumma/public_html/customerservice.php on line 361

Notice: Undefined variable: email in /home4/topzumma/public_html/customerservice.php on line 366

Notice: Undefined variable: phone in /home4/topzumma/public_html/customerservice.php on line 371

Notice: Undefined variable: celphone in /home4/topzumma/public_html/customerservice.php on line 383
PezPlata.com Colombia >> Servicio al Cliente

Enlaces directos:

Ir a: Menú Superior, Carrito de Compras, Menú Lateral, Contenido Principal, Menú Inferior

Página Inicial:

Sectores de Clientes:

  • Inicio
  • Productos
  • Distribuidores
  • Contáctenos

Búsqueda General:

Contenido Principal:

Servicio al cliente

PROCESO DE GARANT?A

Los clientes de Pez Plata S. A. se benefician de la garantía dada por los distintos fabricantes de cada uno de los artículos.

La garantía de los productos vendidos por Pez Plata S. A. se presta y establece por el fabricante del producto, en las condiciones de manipulación, su correcto uso y conservación, en los plazos contenidos en los certificados de garantía que se acompañan en todos ellos.

Los defectos o desperfectos debidos a una incorrecta utilización o manipulación del material o los desgastes producidos por un uso normal del mismo, no se incluyen en esta garantía.

Las mermas en la funcionalidad de los artículos, debidas a las limitaciones de concepción de los mismos, también están excluidas de la cobertura de esta garantía.

El cliente disfruta de una garantía total (reparación del producto y/o envío de otro nuevo) en caso que el producto presente alguna anomalía de funcionamiento dentro de los primeros siete (7) días. Todos los gastos asociados correrán a cargo de Pez Plata S. A.

Para cualquier defecto de fabricación y funcionamiento que tengan los productos comprados a través de Pez Plata S. A. se establece como único responsable el fabricante de los mismos. Pez Plata S. A. en su calidad de empresa vendedora ofrece a sus clientes los servicios de intermediación para contactar con la empresa fabricante o distribuidora, haciéndose de esta forma efectiva la garantía al cliente en los términos de la misma.

La garantía dará comienzo en el mismo día de entrega y/o de aceptación del pedido.

No podrá presentarse una reclamación por garantía, si el producto ha sido manipulado incorrectamente por personas ajenas al servicio técnico autorizado.

La garantía no será válida en caso de factores ajenos al uso normal del producto, tales como subidas o bajadas de tensión, utilización de accesorios inadecuados o prohibidos por los fabricantes, las caídas, agua, fuego o manejo incorrecto o abusivo por parte del cliente o por terceras personas no autorizadas por los fabricantes, ni materiales sometidos a desgaste por su uso normal.

¿Cómo hacer valer una garantía?

Para gestionar la garantía es necesario presentar factura de compra, embalaje y demás contenido (manuales y controles).

Recepción únicamente en:
Centro Alta Tecnología
Carrera 15 No.77-05, Local 1-04
Bogotá D. C. - Colombia
Teléfono: (571)606-2725
Horario:
Lunes a Jueves
9:00a.m. a 1:00p.m.
Este sitio Web y su contenido son propiedad de PezPlata S.A. Está prohibida su reproducción total o parcial, su traducción, inclusión, transmisión o almacenamiento sin autorización previa y escrita de PezPlata S.A.
Valid XHTML 1.0 Transitional  ¡CSS Válido!